Frequently Asked Questions
Everything you need to know about your Jacquard experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by destination, generally ranging from 7-14 business days.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I care for my Jacquard garments?
To maintain the integrity of our high-quality fabrics, we recommend dry cleaning or hand washing in cold water. Please refer to the specific care label inside each garment for detailed instructions.
Do you offer international shipping?
Yes, Jacquard ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.